Return and Refund Policy
Effective Date: 10 April 2025
Thank you for shopping with Anksarthi! We aim to provide our customers with the best quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy for details on how to request a return, exchange, or refund.
1. Returns
We accept returns under the following conditions:
- Timeframe: You can return products within 15 days from the date of purchase.
- Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
- Non-returnable Items: Certain items, such as customized products (e.g., personalized crystals, services like numerology, tarot readings, etc.), cannot be returned.
2. Refunds
If you are eligible for a refund, we will notify you by email once your return is processed. The refund will be issued to the original payment method used during the purchase. Please note:
- Processing Time: Refunds may take up to 7-10 business days to reflect in your account, depending on the payment processor.
- Refund Amount: The refund will include the product cost but does not include shipping fees, unless the item was defective or an error occurred on our part.
3. Exchanges
We offer exchanges for defective or damaged products. If you received a damaged item, please contact us within 7 days of receiving your order with a photo of the defect, and we will guide you through the exchange process.
4. How to Return a Product
To initiate a return, please follow these steps:
- Contact us via email at Anksarthi@gmail.com with your order details.
- In your email, include the reason for the return and any supporting photos (if applicable).
- We will respond with instructions on how to return your item.
Please ensure the return package is securely packed to avoid any damage during transit.
5. Shipping Fees
- Return Shipping Fees: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original Shipping Fees: Shipping fees paid for the initial order are non-refundable unless the return is due to a defective or incorrect product.
6. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at Anksarthi@gmail.com or call +91 99795 75361. We will ensure the issue is resolved by either offering a refund, exchange, or a replacement.
7. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible before it is shipped. Once the order is dispatched, we are unable to cancel it. For any cancellations prior to shipping, a full refund will be issued.
8. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
Contact Us:
For any questions or concerns regarding returns, refunds, or exchanges, please contact us at:
Email: [Anksarthi@gmail.com]
Phone: +91 99795 75361
Address: Laxmi Nivas, 3/1881, nr. Bardoli Pitha Sheri, Opp. Bombay Auto, Salabatpura, Surat, Gujarat 395003